Privacy Policy & Cookies

1. Privacy Policy

Introduction

This Privacy Policy explains how CF Elderly Companionship Agency (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or services.By using our website, you agree to the practices described in this Policy. Information We Collect, We may collect: Personal details (name, email, phone number) ,Service‑related information (care needs, preferences, notes), Website usage data (IP address, browser type, cookies), Communication records (emails, enquiries, forms).

How We Use Your Information

We use your information to: Provide companionship and support services, Respond to enquiries, Manage bookings and communication, Improve our website and services, Meet legal and regulatory obligations.

Legal Basis for Processing

We process data under: Consent, Contractual necessity, Legitimate interests, Legal obligations.

Sharing Your Information

We may share data with: Staff and contractors providing services, IT and website service providers, Regulators or authorities when legally required, We never sell your data.

Data Storage & Security

We use secure systems and industry‑standard safeguards to protect your information.

Your Rights

You have the right to: Access your data, Request corrections, Request deletion, Withdraw consent,Object to processing.

To exercise your rights, contact hello@cfcompanionship.com

2. Cookies

See our Cookie Policy for details on how we use cookies.

Changes to This Policy

We may update this Policy from time to time. The latest version will always be available on our website.

Types of Cookies We Use

Essential cookies required for website functionality, Performance cookies help us understand how visitors use the site, Functionality cookies remember your preferences, Analytics cookies track usage patterns.

How We Use Cookies

We use cookies to: Improve website performance, Analyse visitor behaviour, Enhance user experience

Managing Cookies

You can disable cookies through your browser settings.However, some features may not function correctly if cookies are disabled.

Third‑Party Cookies

Our website may use third‑party tools (e.g., analytics providers) that set their own cookies.